Privacy Policy

1. Information We Collect

When you use localanswer.io, we may collect the following types of information:

• Personal Information: Name, email address, and ZIP code that you voluntarily provide through our contact and lead capture forms.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze site traffic.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and connect you with local service professionals.
• Send you confirmation emails regarding your submissions.
• Improve our website content and user experience.
• Analyze website traffic and usage patterns.
• Display relevant advertisements through Google AdSense.

3. Google AdSense and Third-Party Cookies

We use Google AdSense to serve advertisements on localanswer.io. Google, as a third-party vendor, uses cookies to serve ads on this site. Google's use of advertising cookies (including the DoubleClick cookie) enables it and its partners to serve ads to our users based on their visit to this site and other sites on the Internet.

Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. You may opt out of personalized advertising by visiting Google Ad Settings.

Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.

4. Log Files and Analytics

Like many other websites, localanswer.io makes use of log files and analytics tools (such as Google Search Console). These files log visitors to the site, which is a standard procedure for hosting companies and a part of website analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and the number of clicks. This information is used to analyze trends, administer the site, track user movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

5. Data Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Local professionals you request to be connected with through our forms.
• Third-Party Services: We use Supabase for secure data storage and Resend for email delivery. These services process data on our behalf under their own privacy policies.
• Advertising Partners: Google AdSense may collect anonymized data for ad targeting purposes as described above.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

6. Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, to request deletion of your personal information, and to opt out of the sale or sharing of your personal information.

European Economic Area (GDPR)

If you are located in the EEA, you have the right to access, rectify, or erase your personal data, restrict processing, object to processing, and data portability. Non-essential cookies (including advertising cookies) will not be loaded until you provide consent through our cookie consent banner.

Do Not Sell or Share My Personal Information

We do not sell your personal information. If you wish to opt out of the sharing of your information for targeted advertising purposes, you may do so by adjusting your cookie preferences through our cookie consent banner or by contacting us at information@localanswer.io.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Lead data is stored securely using Supabase with row-level security policies.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: information@localanswer.io
• Website: localanswer.io/contact