The answer to 'heat pump freezing up' is that a heat pump freezing up is a common problem that can be caused by a few different issues. The most common causes are low refrigerant levels, a malfunctioning defrost cycle, or a problem with the airflow over the outdoor coil.
If your heat pump is freezing up, you may notice ice building up on the outdoor unit, reduced airflow, or the system not heating or cooling effectively. In some cases, the entire outdoor unit may be completely frozen over.