The answer to 'shut-off valve not working' is that the shut-off valve may be stuck, corroded, or damaged, preventing it from fully closing or opening. This can be caused by a variety of factors, such as age, mineral buildup, or physical damage to the valve.
Some common symptoms of a malfunctioning shut-off valve include water leaks, difficulty turning the valve, or the valve not completely shutting off the water flow. In some cases, the valve may be stuck in a partially open position, causing water to continue dripping or seeping even when the valve is turned to the closed position.